Return & Refund Policy

◾After receiving your parcel, please record a video of the unboxing to document the condition of the item. ◾If any damage is found, you must submit the opening video. Without the video, we cannot process a replacement. ◾If damage is confirmed via the video, we will offer a replacement plant or material, provided we have stock available. ◾In the rare case that the exact plant or material is out of stock, only then will we issue a refund. ◾Please note, we do not offer direct monetary refunds if a replacement is available. ◾If you have paid an advance of 50%–100% to reserve any plant or product, you are requested to complete the remaining payment and claim your order within 30 days from the date of booking. If the order is not claimed within 30 days due to any reason, including financial constraints, it will be considered abandoned. In such cases, the advance payment will be non-refundable, and we will not be obligated to dispatch the reserved product after this period. You are always welcome to place a new order, subject to product availability and current pricing. ◾If you have any questions or need to initiate a return, please contact us at nymphofnature2026@gmail.com or wp me on 7278077983.